Diversity

diversity logo human rights campaign logo

“Diversity is a way of doing business at HCSC. We value and celebrate inclusion as well as cultural awareness among our work force and work partners. And because we are a more diverse health care company, we can better understand our policy holders. In particular, we're more capable of seeing health issues from the consumer's perspective.”


Pat Hemingway Hall
President and Chief Executive Officer
Health Care Service Corporation

Diversity at Health Care Service Corporation
Diversity at HCSC refers to human differences and similarities among employees, customers and key constituents that affect:

  • overall success of individual employees and the company;
  • work and business environments;
  • customer satisfaction; and
  • community and general public perception of our products and services.

Mission
The mission of Corporate Diversity is to foster a diverse work environment where all employees are valued, enabled to positively contribute to Health Care Service Corporation’s business objectives and are recognized and rewarded accordingly.

Through the commitment and leadership of HCSC’s Board of Directors and our senior management, we strive to weave diversity into the way we manage and interact as employees, and serve and interact with our customers, providers and the community by

  • creating a more open and inclusive culture; and
  • aligning diversity initiatives with other business strategies.


Goal
Our goal is to create and nurture a work environment that,

  • encourages all employees to contribute their unique talents;
  • makes available the diversity of ideas and opinions needed to achieve our business objectives;
  • is open to the diverse skills, ideas and perspectives of all employees;
  • responds to the varied needs of our increasingly diverse customers; and
  • maximizes individual, team and organizational performance.

The overall goal of the company's diversity efforts is to encourage and utilize the diverse ideas, skills and experiences of all employees in achieving organizational objectives. Diversity focuses on how employees are managed and how employees interact with each other, customers, vendors and the community.

We foster and celebrate diversity at HCSC through,

  • the leadership of our Corporate Diversity Department;
  • inclusion of diversity in each business unit’s strategic planning;
  • employee led cultural heritage events and celebrations;
  • volunteer diversity committees throughout the company;
  • awareness and skill building diversity sessions for all our employees;
  • the HCSC Diversity Council, which promotes diversity throughout HCSC and is composed of employees from all levels of the company;
  • Diversity/Family Day, which is a paid floating holiday; and
  • a formal Diversity Vendor and Supplier Program with goals established by our Board of Directors.

External Recognition
HCSC has received the following awards for its diversity efforts:

  • Best Places to Work for LGBT Equality, Human Rights Campaign Foundation (2010)
  • Best Company, Careers in Technology (2009)
  • Black Data Processing Associates (BDPA) Top (#1) Company for Blacks in Technology - Epilson Award (2008)
  • Black Data Processing Associates (BDPA) Best Companies for Blacks in Technology (2006, 2007, 2008, 2009)
  • Top 50 Companies For Diversity, DiversityInc. (rank #17 - 2005; rank #4 – 2006; rank #33 – 2007; rank #34 – 2008; rank #22 - 2009)
  • Top 10 Companies for Latinos, DiversityInc. (rank #4 - 2005)
  • Top 10 Companies for Executive Women, DiversityInc. (rank #10- 2008)
  • Top 10 Companies for African Americans, DiversityInc. (rank #7- 2005)
  • Top 10 Companies for People With Disabilities, DiversityInc. (rank #5 – 2008)
  • DiversityFirst Award, Annual Texas Diversity Council (2007)
  • Corporate Diversity Award, Chicago Council on Urban Affairs (2005)
  • Exemplary Practice of Corporate Governance & Board Diversity, The New American Alliance (2005)
  • Gold Award for Most Creative Custom Diversity Wall Calendar, Calendar Marketing Association (CMA) (2005)
  • Gold Award for Most Original Custom Diversity Wall Calendar, Calendar Marketing Association (CMA) (2005)
  • Silver Award for Most Original Custom Diversity Wall Calendar, Calendar Marketing Association (CMA) (2006, 2007, 2008, 2009)
  • Best Diversity Company, Diversity/Careers in Engineering & Information Technology (2007)

Specialty Lists

  • No. 6 in The DiversityInc Top 10 Companies for Supplier Diversity 2009
  • No. 10 in The DiversityInc Top 10 Companies for African Americans 2009